OVOMonie Account deletion request page

Request deletion of your OVOMonie account

If you no longer wish to use OVOMonie, you may request account deletion by contacting our support team. Because OVOMonie is a financial service, certain records may be retained after deletion where required by law, for fraud prevention, dispute resolution, audit purposes, or other regulatory obligations.

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How to request deletion

Contact support

Email us from the address associated with your OVOMonie account and request deletion. You can also contact us by phone for assistance if needed.

Verify your identity

For your security, we may require identity verification before processing the request. This helps us confirm that the request was submitted by the rightful account holder.

Confirm the deletion

Once verified, we will confirm which data will be deleted immediately and which records must be retained for legal, regulatory, or operational reasons.

Contact information

Support email: admin@ovomonie.com

Support phone: +234 911 350 0800

Office: 40 Shagari Road, Opp FirstBank, Abuja, FCT, Nigeria

Please use the email address linked to your account and include your full name and registered phone number so we can process the request efficiently.

What data is deleted

Account profile information no longer required for legal retention.
App settings and user preferences associated with the deleted account.
Support data that is not subject to legal or compliance retention.

What may be retained, and why

Financial transaction records, audit logs, and settlement records required by law.
KYC and identity verification records where retention is required by regulation.
Fraud prevention, dispute resolution, and compliance records for the applicable retention period.

How long deletion takes

After we receive and verify your request, account deletion is usually completed within 14 business days. In some cases, compliance checks or mandatory retention requirements may extend the timeline for certain records that must be preserved.

Important note

Deleting your OVOMonie account will remove access to the app and related services. If you have an active dispute, pending transaction, or unresolved compliance issue, we may need to delay full deletion until the matter is resolved.

Recommended support message

Subject: Account deletion request

Hello OVOMonie Support,

I would like to request deletion of my OVOMonie account. My registered name is [Full Name] and my registered phone number is [Phone Number]. Please let me know if you need any verification information to proceed.