Request deletion of your OVOMonie account

If you no longer wish to use OVOMonie, you can request deletion of your account by contacting our support team. Because OVOMonie is a financial service, some records may be retained where required by law or regulation.

How to request deletion

• Email admin@ovomonie.com from the email linked to your account.
• Include your full name and registered phone number.
• Support may ask you to verify your identity before the request is processed.

What is deleted

• Account profile information no longer required for retention.
• App preferences associated with the account.
• Non-retained support data.

What may be retained

• Transaction, audit, and settlement records required by law.
• KYC and identity verification records where retention is required.
• Fraud prevention and compliance records for the applicable retention period.

How long it takes

Deletion is usually completed within 14 business days after verification.

Support

Contact: +234 911 350 0800 or admin@ovomonie.com